Returns & Exchanges
At Mercy Industries, we want you to feel confident in every piece you wear; if your purchase isn't a perfect fit, we offer a 30-day window for returns and exchanges. All items must be in their original condition, unworn and with tags attached, to ensure a seamless processing experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging and include the packing slip or return authorization form provided during the request process.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a receipt for tracking purposes.
Receive Your Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing